Privacy Policy

Introduction

SubSync ("we," "our," or "us") is an AI-powered subtitle translation service developed by AppSphere LLC. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you use our service.

Information We Collect

Account Information

• Email address (for waitlist and account creation)
• Language preferences (content and target languages)
• Account settings and preferences

Content You Upload

• Video files or subtitle files (SRT, VTT, etc.) you submit for translation
• Translated subtitle files generated by our service

Usage Information

• Service usage patterns and features accessed
• Translation history and preferences
• Device and browser information for optimization

Payment Information

• Payment details are processed by third-party payment processors
• We do not directly store credit card numbers or financial details

How We Use Your Information

We use collected information to:

• Provide and improve our subtitle translation service
• Process your uploaded content and generate translations
• Communicate with you about your account and service updates
• Send you waitlist updates and launch notifications
• Process payments for premium features
• Improve our AI translation models (using anonymized data only)
• Ensure service security and prevent abuse

Content Processing and Storage

• Uploaded files are processed on secure servers
• Video/subtitle files are temporarily stored during processing
• Processed files are automatically deleted after 30 days unless you save them
• You can manually delete your content at any time
• We do not share your content with third parties except as needed to provide the service

Data Security

• All data transmission is encrypted using TLS/SSL
• Files are stored with encryption at rest
• Access to user data is restricted to authorized personnel
• We implement industry-standard security measures
• Regular security audits and updates

Third-Party Services

We use the following third-party services:

• Cloud Infrastructure: For secure file processing and storage
• AI Translation APIs: To power our translation features
• Payment Processors: For secure payment handling
• Analytics: To understand service usage and improve features

These services have their own privacy policies governing their use of data.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and data
• Export your data in a portable format
• Opt out of marketing communications
• Withdraw consent for data processing

To exercise these rights, contact us at support@appsphereone.net

Data Retention

• Account data is retained while your account is active
• Uploaded content is deleted 30 days after processing (unless saved)
• Anonymized analytics data may be retained for service improvement
• You can request immediate deletion of all your data

Cookies and Tracking

• We use essential cookies for service functionality
• Analytics cookies help us understand usage patterns
• You can control cookie preferences through your browser settings

Children's Privacy

SubSync is not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the service. Continued use after changes constitutes acceptance of the updated policy.

Contact Us

California Residents (CCPA)

California residents have additional rights including:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising privacy rights

European Users (GDPR)

For users in the European Economic Area, we process data based on:

• Consent (for marketing communications)
• Contract performance (for core service functionality)
• Legitimate interests (for service improvement)

You have the right to access, rectify, erase, restrict processing, data portability, and lodge complaints with your local data protection authority.